Support Operations Manager ZGC at Ericsson

We are looking for Support Operations Managers that will be responsible for a set of repair contracts with MMEA Customers within the Support & repair organization in MMEA Networks. You will be engaged in performing the contracts as per the agreed service levels with the Customers and work with the Service Area Repair organization (SAR) to meet Customer delivery and financial targets.

What you will do

Manage the repair flow for a set of accounts and contracts

Fulfil agreed timelines in Customer contracts

Closely collaborate with stakeholders in service order flow, lead change and improvement implementation to achieve performance and efficiency goals.

You will bring

Minimum bachelor level degree and or 4 years of validated experience in Telecom or related fields .

Consistent record of taking responsibility in technical operational or strategic business areas .

Consistent track record to influence stakeholders to jointly improve business results for the company.

Examples of Supply Chain and Logistics improvement activities and programs.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and inspiration to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: South Africa (ZA) || South Africa : Gauteng : Johannesburg

Req ID: 731860