HotelJobs.co.za
Full Job Description
Join this prestigious luxury lodge group in Botswana as a RESERVATIONS MANAGER and play a vital role in creating unforgettable safari experiences for our esteemed guests. We are seeking a dynamic and experienced professional to lead our reservations team and ensure seamless guest bookings and satisfaction.
KEY OUTPUTS:
Guests and Suppliers
Communication with all relevant parties (travel consultants, suppliers, guests and lodges)
Be on call for any major emergencies and immediately alert the regional manager.
Constantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective, and efficient functioning of the teams.
Actively work at improving information flow to suppliers, guests (internal) and suppliers
Continuously striving to ensure that relationships with guests, consultants, suppliers, sales teams and the Company’s Lodges remain strong, open, and transparent.
Ensuring that there is always someone available at the switchboard.
Assisting consultants in advising clients on all product related queries
Managing all reservations queries and issues, accurately, efficiently and timeously
Managing guest relationships and personally always ensuring the highest client service delivery
From time to time be available to meet with international clients, host dinners, site inspection and /or host educational and attend trade shows.
People
Managing the reservation team (2 employees)
Manage staff and lead by example.
Empowerment, training, motivating and performance conversations in conjunction with your team leaders
Ensuring that daily schedule and day sheets are done effectively, and times are sent to camps timeously.
Promote teamwork within the internal teams with focus on other reservations teams.
Stay connected with all suppliers.
Oversee and continuously ensure that the reservations team is trained, informed and kept up to date with the latest product information, product offerings, 3rd party specials, Lodge updates and Lodge offers. This includes all the latest system updates and “how to” information
Manage team leave schedules and working hour rosters including weekend rosters
Responsible for HATAB bookings
Hands on management and checking of VIP files to ensure all quality control measures and smooth operation of the itinerary pre trip and during trip.
KNOWLEDGE REQUIRED:
Knowledge of at least one reservation system preferably Panstrat
In-depth Geographical Knowledge of Botswana and Southern African
Previous management and/or supervisory experience
QUALIFICATIONS REQUIRED:
4 – 5 years management or supervisory experience in the hospitality/tourism industry (reservations)
Tourism/Hospitality experience
Tourism/Hospitality Qualification is essential
SKILLS REQUIRED:
Good understanding of terms and conditions, product knowledge, general knowledge, third party and the Company’s Product destinations
Understanding of travel industry channels
Excellent computer skills including: o MS Office applications such as Word, Excel, PowerPoint and Outlook
Understanding and knowledge of the different markets in which he Company operates in
Problem-solving skills
Negotiation skills
Yielding
Guest/Client Delight
Multitasker
Excellent communication skills (E.g. verbal, written, reporting and body language)
Time management
Teamwork and interpersonal skills
Attention to detail.
Administration and organization skills
Paper filing
Paperless filing
Printing and binding of documentation
Speed Reading and Typing
Memory Skills
Self-Awareness
PERSONAL ATTRIBUTES:
Good interpersonal skills
Passionate about delivering service to guests.
Diligence and self-motivation to meet deadlines and keep on top of your job.
Willingness / ability to share information, and to teach and inspire others.
Salary package
Salary market related
All additional benefits will be discussed with shortlisted candidates during the interview
To apply for Reservations Manager | Maun – Botswana | Luxury Lodge and Safari Group, please send your up to date CV in WORD document, with recent photo, relevant qualifications and training certificates and contactable references.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
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