Centre Manager (Menlyn Retail Park) at Broll Property Group

Responsible for the management of the Centre. Ensure investment growth and maximum income of Centre through effective Centre management and asset control. Develops related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality at the least possible cost. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective operations management of Centre and facilities.

Centre Management

Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies

Attends meetings / functions related to successful operation of Centre i.e. SAPOA, CJP etc.

Assists with a five-year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director

Investigates/initiates proposals for refurbishments

Maintains a hands-on control of projects in hand

Reviews the building status/grade ongoing and advise the Senior Management regarding maintaining the standards within those grade

Client Reporting

Provides accurate information to client according to agreed format timeously

Analyses of monthly income /expenses and variance reporting

Monitors turnover rentals

Monitors of all municipal recoveries (and general recoveries) on a monthly basis

Planning and Budgeting

Prepares and completes budgets as required each year

Completes of forecasts timeously as required

Reviews market rentals quarterly and ensure best possible rate achieved and maintained as per agreed mandates

Assists in formulation of business plans for the unit

5 Year budget – preparation and control or as required by the client

Quarterly review and monitoring results or as required by the client

Quarterly Expenditure / Analysis

Sets and motivates Capex /TI philosophy per building in consultation with client

Recommend TI standard specification

Recommend Capex requirements

Ensures we conform to Capex philosophy and procedures

Estimates new operating costs

Ensures recovery of operational and utility costs in accordance with Lease terms

Debtors and Creditors Management

Undertakes monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and recommend legal action

Credit Control. Responsible for Management:
Arrears

Legal action / liaising with attorneys / management as required

Motivate Write-offs to senior management / client

Parking Management

Attends monthly / ad hoc interaction meetings all parkades where applicable

In conjunction with the responsible person for parking, maintains accurate control of “in house” operated parkades

Tenant Relations

Deals with correspondence / interaction with tenants as required

Ensures that leases are timeously renewed and all vacant space is let and in a presentable state

New Tenants

Determines and recommends letting mandates (i.e. rental levels, installation cost etc.) for approval

Undertake lease negotiation and maintenance of tenant relationships

Controls new leases and record of same

Controls / oversees new installations (through technical / operations manager where appropriate) including:

Premises design

Negation/liaison/control with/of professionals and contractors

Sign off acceptance of complete premise

Existing Tenants

Renews Lease Agreements in accordance to mandate

Tenant liaison and public relations

Controls/arranges centre promotions through merchant’s association/s or promotion committee/s or marketing funds

Regular assesses tenants’ turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties

Monitor and compile foot traffic reports

Expense Control

Checks and authorises payment of accounts

Authorises cleaning, consumables, electrical and general maintenance orders

Controls wage and salary allocation

Controls municipal payments and recoveries there against

Ensures cost effectiveness and performance of contractors

Financial Management

Monthly financial statements

Monthly management reports

Accurate budgeting and reporting

Operating costs

Calculates operating costs for charge-out to tenants

Ensures recoveries as appropriate

Tenant mix i.e. what business should be established / recommended

Networking with tenants, public, external organizations

Issues tender documents

Expense control

Checks and approves payment of accounts

Controls cleaning, consumables, electrical and general maintenance

Controls municipal payments and recoveries there against

Ensures effective performance of contractors

Customer liaison

New Tenants

Lease negotiation

Maintenance of tenant relationships

Public relations

Establishes and maintains sound public relations

Attracts people to the Centre

Control of Advertising Materials

Motivates and assists tenants to improve their services

Assumes responsibility for the effective repairs and maintenance of the Centre.

Asset Management

Controls/schedules/implements regular preventative maintenance program in line with budget constraints

Motivation of refurbishments, major repairs as appropriate

Attends site meetings with contractors in respect of maintenance/expansion of projects

Monitors progress

Inspection / enforcement of tenant responsibilities during and on termination of lease terms

Liaises with appropriate Government, Provincial and/or local authorities

Responsible for Compliance of OSH Act

Maintenance

General Maintenance of Buildings and premises

All electrical, electronic, mechanical and air conditioning equipment

Complies with the OHS act and all other statutory requirements

Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.

Occupational health and safety

The development of security action plans, systems and directives

The management of security guards on shift

The establishment and maintenance of an emergency preparedness programme

The training of Maintenance and Security personnel in Occupation and Health Safety

Report security incidents to our management

Assumes responsibility for ensuring professional business relations with tenants, suppliers, contractors, and trade professionals.

Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.

Acts as a liaison between the Company and external contacts

Ensures effective coordination of external services with Company operations

Obtains and conveys information as appropriate

Promotes goodwill and a positive image of the Company

Effectively supervises Centre personnel, ensuring optimal performance.

Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement

Assigns and coordinates personnel. Directs daily operations

Identifies, develops, and implements training programs as appropriate

Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed

Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary

Assumes responsibility for related duties as required or assigned.

Ensures that work area is clean, secure, and well maintained

Completes special projects as assigned

PERFORMANCE MEASUREMENTS

Good communication and coordination exists with departments. Assistance is provided as needed

Senior Management is appropriately informed of area activities and of any significant problems

Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided

Company facilities are well maintained and secure and meet the needs of the Company

Centre operations are efficiently and cost effectively administered

Current and future Centre needs are well planned and budgets are established and maintained

Effective business relations exist with vendors, contractors, and trade professionals

QUALIFICATIONS

EDUCATION/CERTIFICATION:
Matric

Additional related maintenance and Centre management training preferred

REQUIRED KNOWLEDGE

Excellent understanding of Centre management procedures

Knowledge of budgeting, service contracts, and leasing agreements

EXPERIENCE REQUIRED

Five or more years of related experience, with at least two or more years of supervisory experience

SKILLS/ABILITIES

Excellent leadership abilities

Able to organize, coordinate, and direct team activities

Strong problem solving skills

Good communications skills

Able to use all related maintenance equipment and computer applications