Customer Service Consultant at Metrofile Recruitment

Job Advert Summary

Maintains excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios.

Actively resolves all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers.

Minimum Requirements

Bachelors Degree in Sales / Marketing / Retail Management or equivalent qualification

6 years experience of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain

Excellent command of the English language

Intermediate level proficiency in MS Excel/Word/Powerpoint

Must have a clear criminal record

Valid Drivers License

Must have own vehicle

Attributes:
To succeed in this role you must have/be:
Strong attention to detail

Drive and resilience

Must be reliable

Results oriented and outcome driven

Able to work individually and as part of a team

Excellent communication and interpersonal skills

Focused on achieving results

Business acumen and be able to communicate at all levels

Excellent organisational skills

Duties and Responsibilities

Ensures that the service offering provided satisfies customers’ needs, and identifies leads across their allocated Key Account Managers Portfolios.

Resolve all enquiries or queries escalated by the Account Managers within a reasonable timeframe.

Ensure that the assigned portfolio is sufficiently serviced to ensure customer satisfaction.

Ensures client retention, the growth of the allocated portfolios/sectors, and the achievement of sales targets.

Ensure that clients’ portfolios data integrity is accurately maintained.

Assists with preparing and presenting business proposals to both existing and new potential customers

Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified.

Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.

Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

What we offer:
Market related salary and performance incentives

All permanent team members required to join the company’s provident fund and risk benefit

Monthly health screening and access to counselling support services

Attractive leave benefits

Recognition of long service

Internal promotions encouraged

Inter-company transfers are available for staff that apply and found successful as per our recruitment policy

Leadership and employee development training programmes managed by our Training Department

Continuous self development encouraged

Clear mission and strategic direction

Our values are ingrained in our business

Collaboration and agility

Customer centricity

High performance culture

Recognition and rewarding of high performers