Chocolate Advisor 180-hour Flexi Permanent (Sandton Boutique) at Lindt and Sprungli (South Africa)

Background of the Company

Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprüngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 14 Lindt retail stores.

As global leader in the premium chocolate sector, Lindt & Sprüngli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprüngli are made at 12 owned production sites in Europe and the USA. The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafés, and also via a comprehensive network of more than 100 independent distributors around the globe.

Position Purpose

To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Customer Service and Sales

Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone

Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience

Educating and informing customers on Lindt chocolate products and handling with passion and in depth knowledge

Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients

Awareness of daily sales budgets, actively upselling to increase customer transaction spend

Inform all customers of current instore promotions, events and directed information

Provide customers assistance in the selection of quality Lindt products, encouraging additional sales

Serving more than one customer at a time, acknowledging and communicating at all times

Multi task between completing store operational tasks and serving customers

Processing the customer orders through the POS, cash handling and credit card transactions

Own and manage individual tills, including counting floats and performing end of shift till procedure

Preparing big customer orders

Ensure complaints are addressed immediately by informing the Manager on duty

Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times

Restocking and cleaning through the day

Product Knowledge

Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)

Product pricing, packaging and category performance knowledge

Comply with product management and handling procedures

Compliance to food and hygiene and safety standards practicing good hygienic practices

General

Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment

Record sampling and wasted products actively quality controlling products

Perform open and closing procedures, signing off checklist

Perform cleaning duties signing off checklist

Perform temperature readings signing off checklist

Maintain clean, tidy working areas at all times

Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day

Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy

Accepting courier deliveries and confirming all items are received against invoice

Assisting in monthly stock counts

Unpacking, moving and restocking products

Using all instore equipment, machines and appliances

Work, health and safety

Comply with all work health and safety requirements

Report and damaged or dangerous equipment or property to management

Manual Handling

Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit

Moving stock from storerooms to front of house

Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.

Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.

Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.

Confident and interactive with a friendly disposition

Excellent communication skills with a strong work ethic that can represent a premium brand

Responsible and accountable in achieving individual goals and budgets

Good time management skills (multi-tasking and prioritizing)

Self-starter with the ability to work individually and in a team

Immaculate grooming with excellent personal hygiene

Skills & Knowledge

Customer Service

Sales skills

Ability to handle cash and credit card transactions

Previous experience in customer service

Previous experience in a similar retail environment

Grade 12

Proficiency in Microsoft Office (specifically Excel and Powerpoint)

Confident and interactive with a friendly disposition