Senior Account Manager at Vodafone

Role purpose:
As a Senior Account Manager, you will be responsible for retaining and growing a portfolio of Vodacom’s strategic accounts. Through effective and proactive relationship management up to C-Level, you will be a trusted adviser and be well placed to identify business challenges and how they can be addressed by Vodacom’s wide portfolio – ranging from Cloud, Hosting, Security, IoT, Unified Communications as well as traditional fixed and connectivity.

You will have a deep understanding of industry trends and will use this external knowledge plus your relationships within the organisation to work collaboratively and strategically.

In addition, you will work with the internal colleagues supporting the account to ensure that customer experience and Net Promoter Scores (NPS) are at always at optimum levels.

You will input to and influence decisions and provide specialist skills and knowledge relating to your customers.

Your responsibilities will include:
Delivering and exceeding against Sales performance targets measured through new contract signings, revenue growth and profitability

Creating and driving Account plans / sales strategies to deliver against KPIs, balancing retention & growth

Understanding the customer’s industry and developing a specific strategy and business plan in line with Vodacom’s product and service portfolio

Implementing and managing contingency plans to deal with internal/external business issues that impact upon revenue, cost or margin

Driving NPS improvement through delivering end to end customer experience through effective relationships

Customer Lifecycle Management including new business acquisition, service upgrades, contract renewals and churn management.

The ideal candidate for the role will have:
Technical / Professional Qualifications:
Matric/Grade 12 is essential.

A 3-year commercial (BCom/Business Science, IT) Degree or Equivalent qualification will be an advantage.

A minimum of 8 years’ experience in Account Management.

Core competencies, knowledge, and experience:
Experience in Sales Planning and Account Management

Plan sales activities for accounts within relevant specific industries and forecast sales, revenues, and risks

Identify and qualify opportunities to develop new business

Monitor and manage Customer Satisfaction and NPS

Knowledge of Vodacom Business Products & Services (Technology, Features and Benefits)

Understand Vodacom Business portfolio, including Cloud, Hosting, Security, IoT, Unified Communications, Fixed & Mobile Connectivity

Understand customer needs and explain the impact and value of Vodacom Business strategy and solutions compared to our direct and indirect competitors

Understand the systems and integrations and SLAs and OLAs

Proven track record in Solution Selling

Win and retain Customers by identifying their needs or business challenges, and matching them to Vodacom Business products and services

Identify opportunities to win more business by up-selling and cross-selling

Understand the systems and integrations and SLAs and OLAs

Ability to Negotiate at different levels, including C-Level

Respond positively and professionally to objections, and address the Customers’ needs to successfully close a sale

Use a range of techniques and approaches to make agreements that add value to Vodacom Business and our Customers

Understand Customers’ commercial drivers and leverage them in negotiations to maintain a healthy profit margin

Attitude of Competing to Win

Bring energy and passion to work and always aim to beat the competition

Know what the competitors are offering, how our offer compares and use market data to drive decisions

Live by the Vodacom Spirit Behaviours

Closing date for Applications: 18 August 2023

The base location for this role is, Vodacom Campus, Midrand.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.