Account Manager at Metrofile Recruitment

Job Advert Summary

Market and sell all company products and services to new clients and cross sell and upsell to existing clients to achieve agreed

sales and service targets.

Maintain excellent customer relationships through effective service delivery and assist with daily tasks with the objective of retaining and growing the defined portfolios.

Actively resolve all client queries that have been escalated within a reasonable timeframe and identify leads for respective Sector Heads.

Minimum Requirements

Degree in Sales / Marketing / Retail Management or equivalent

At least 3-5 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar

Must have a valid Drivers License

Must have own vehicle

Must have a clear criminal record

Attributes:
Strong attention to detail

Must have drive and resilience

Must be reliable

Results oriented and outcome driven

Must be able to work individually and as part of a team

Duties and Responsibilities

Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.

Engages with clients on a regular basis to maintain sound relationships.

Acts as primary contact between clients and Metrofile for purposes of:

negotiating prices within the parameters of the Authority Framework

providing customised solutions

problem/issue resolution

Stays abreast of and informs the GM of changing market and competitor trends.

Maintains a current and updated database on all clients in own portfolio.

Keeps informed of legislative requirements pertaining to document & records management.

Ensures effective classification of client information to ensure fast and accurate retrieval.

Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.

Compiles and reports on boxes past due on a quarterly basis.

Develop Account Plans as agreed with GM for the allocated Portfolio to leverage new opportunities and ensure customer retention.

Reports sales and service statistics to the Sales & Service Manager/ Sector Head on a weekly basis.

Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.

Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.

Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.

Ensure that clients’ portfolios data integrity is accurately maintained.

Assists with preparing and presenting business proposals to both existing and new potential customers.

Maintains close relationships with the Sector Head to capitalise on opportunities identified.

Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.

Deals with, resolves, and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

What we offer:
Market related salary and performance incentives

All permanent team members required to join the company’s provident fund and risk benefit

Monthly health screening and access to counselling support services

Attractive leave benefits

Recognition of long service

Internal promotions encouraged

Inter-company transfers are available for staff that apply and found successful as per our recruitment policy

Leadership and employee development training programmes managed by our Training Department

Continuous self development encouraged

Clear mission and strategic direction

Our values are ingrained in our business

Collaboration and agility

Customer centricity

High performance culture

Recognition and rewarding of high performers