RSA – FCM Jnr/Intermediate Corporate Consultant (Gauteng) at FCM

Job no: 518392

Brand: FCM

Work type: Full time

Location: Johannesburg East, Pretoria East

Categories: Corporate & Group Travel

General Information

Job title:
Intermediate Account Manager

Purpose:
To manage the business relationship between Travel Company and the client and to assist the clients in managing their total Travel expenditure whilst controlling costs and returning minimum required company profit. As the focal point of contact for each

portfolio client, the role is to understand and manage each individual client’s objectives,

using company account management strategy, tools and products.

Primary duties and responsibilities (KRAs)

1. The individual must be accountable for retaining and developing through a profitable growth model, our national accounts and identifying potential incremental business opportunities. The role includes the development of formal plans for continuous improvement and measurement in terms of travel management goals and objectives, customer service delivery and client relationships

2. Build and maintain effective working relationships with key procurement executives, travel bookers, travellers and preferred suppliers to optomise the success of the travel programme for the benefit of our clients and FCM.

3. Conduct detailed and effective implementation programmes within agreed timeframes. Liaise with other departments to ensure all client specific information and rates are loaded into system prior to start up.

Communicate client’s objectives and unique requirements to TM’s

Hierarchy:
Head of Account Management

Key communication and relationships:
Direct: Team Leader, GM FCM

Internal: Technology, Data and Reporting, Finance, Operations External: Key Stakeholders, Key Decision Makers, Travel Bookers

Education and qualification:
Minimum requirements

Added advantage

Junior:1-2 Years Account Management Experience

Intermediate: 3-5 yrs account management

Experience looking after accounts with a minimum spend of R100m

Matric

Amadeus

National Diploma or Bachelor Degree

A proven track record

Strong relationship building skills both internally & externally.

Experience:
All technology Products and company preferred products knowledge and experience

Extensive Client/Account Relationship Management experience

In depth understanding of the Travel Industry

Microsoft (Excel,word,power point)

Power Point Presentations

Problem Solving

Sound financial knowledge in order to negotiate client fee models and understand margin per client at all times.

Ability to read and understand client MI reports and convert into presentable review

Sales and relationship building capability

Presentations skills and public speaking

Supplier interactions and negotiations

Understanding and delivery of the SLA

Client reviews and workshops

Strategic and analytical competencies

Other:
Location:
Johannesburg – Between East Rand & Menlyn

Travelling:
Domestic

Office hours:
08:00 – 17:00 (24/7 Available)

Additional:
Functional / job-related

Competency

Proficiency required

Basic

Intermediate

Advanced

Effective working relationships internally and externally

1

2

• 3

Conduct effective implementation

programmes

1

2

• 3

Resolve Customer Service Issues

1

2

• 3

Conduct effective customer surveys and analyzing results

1

2

• 3

Organise and conduct training

1

• 2

3

Other / soft skills

Competency

Proficiency required

Basic

Intermediate

Advanced

Develop and provide detailed and effective Business Plans to deliver client objectives and expectations as per client segmentation.

1

• 2

3

Consult and Implement technology solutions

1

2

• 3

Implement strategies for measurement of service delivery

and cost savings

1

• 2

3

Prepare and present quarterly Client Reviews

1

• 2

3

Negotiate, recommend and implement new deals to achieve greater savings for the client.

1

• 2

3

Utilise and update Lighthouse for all clients

1

2

• 3

Use exception reporting to monitor and manage compliance to clients

travel policy.

1

2

• 3

Maximise profit and identify opportunities for incremental

revenue growth

1

• 2

3

Keep a constant vigil on the payment outstanding status of the account and alert the stake holder

1

2

• 3